mail.com Account hacked

Got a warning?

You have learned from a reliable source that your mail.com Account has been hacked.

Perform the measures below one after the other.

Resetting Mobile Access
  1. Click Home and My Account.

    My Account

  2. On the left side, click Security Options.
  3. Under Reset auto-login, click Reset auto-login now.
  4. Enter your mail.com password and confirm by clicking Save changes.
Entering Credentials on a Phishing Site

You received an e-mail and followed a link. This link forwarded you to a web page where you had to enter your mail.com credentials. Your credentials were forwarded from this web page and cyber attackers were able to access mail.com Account.

Changing the mail.com Password
  1. Click Home and My Account.

    My Account

  2. On the left side, click Security Options.
  3. Under Password click Change password.
  4. Enter your current password.
  5. Enter the new password in the two lower boxes.
  6. Confirm the new password by clicking Save changes.
Checking Personal Data and Changing It if Necessary
  1. Click Home and My Account.

    My Account

  2. On the left side, click Personal Data.
  3. In each area where you want to edit your data, click Edit....
  4. Enter your current data.
  5. Enter your mail.com password and confirm the changes by clicking Save changes.
Using the Same Password

You have registered on a web page with your mail.com e-mail address and the password that you also use for mail.com.

Changing the mail.com Password
  1. Click Home and My Account.

    My Account

  2. On the left side, click Security Options.
  3. Under Password click Change password.
  4. Enter your current password.
  5. Enter the new password in the two lower boxes.
  6. Confirm the new password by clicking Save changes.
Computer Infected with a Virus

Your computer is or was infected with a virus that forwarded your keyboard entries to cyber attackers.

Checking the Computer with a Virus Scanner
  1. If you do not have a virus scanner, install Avira, for instance.
  2. Use the virus scanner to perform an intensive examination of your computer.