The mail.com support chat is available around the clock to answer your questions and help you solve problems.
The support chat is located on the bottom right of all help pages. Click on the speech bubble icon to open the chat window. Once you have accepted the privacy policy, you can start the chat by entering your message.
You can use the support chat to communicate any concerns relating to your mail.com email account and other mail.com services, e.g., if you have a problem or would like to find out more about one of our products. If necessary, the support chat will redirect you to additional help resources and contact options.
Please enter short, simple sentences or keywords. Limit yourself to one topic per message. If applicable, click on the answer prompts to respond to the chatbot's questions.
The responses to your questions and concerns are provided by a machine based on agentic AI and machine learning. This means that when you use the support chat, you are not communicating with a real person, but with "chatbot" that learns continuously.
When you use the support chat, your data is protected at all times. However, please refrain from entering any of your personal data (e.g., email address or passwords) into the chat window if not needed. For more information, please refer to the privacy policy.
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