If you have a question or are experiencing an issue related to a free mail.com email account, please use this contact form to get in touch with our support team.

On the contact form, please select the topic that most closely describes the reason you are contacting our support staff. You will immediately receive an automatic reply with a list of troubleshooting suggestions that have proven helpful to our customers in the past.

If this list does not contain the answer to your question, please reply to that email with a description of the issue you require assistance with. One of our support agents will then contact you as soon as possible.

We also offer phone support to mail.com Premium customers. If you are a mail.com Premium customer, please visit our Premium Support page for the contact number.


As an administrator or operator of email servers, you can contact Postmaster Support using the contact form on our Postmaster pages.

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