Allowlist and Blocklist

Using the allowlist or blocklist from mail.com, you can decide which email are treated as trustworthy and which are treated as spam.

Info:

Email from addresses in your Contacts are automatically saved to the Inbox folder. For this reason, we recommend that you save senders from whom you want to receive email in your Contacts.

Using the allowlist, you can define the senders from whom you want to receive email. If you add an email address or domain (e.g. 1and1.com) to the allowlist, email from the address or domain are automatically saved to the Inbox folder. Email from senders on your allowlist are not checked for spam.

Using the blocklist, you can block senders of unsolicited email. If you add an email address or domain (e.g. evildomain.com) to the blocklist, email from the address or domain are automatically moved to the Spam folder.

Automatic removal of entries

If you add an email address or domain to your allowlist, corresponding entries are removed from your blocklist automatically. If you enter an email address or domain in your blocklist, corresponding entries are removed from your allowlist automatically.

Maximum number of entries

You can add up to 5,000 entries to your allowlist.

Inputting domains

If you want to enter domains in your allowlist or blocklist, write them as follows: domain.com.

Newsletters

To enter newsletter senders in your allowlist or blocklist, we recommend that you enter the entire domain (e.g. gooddomain.com or evildomain.com). The sender address often changes every time a newsletter is sent. If you enter a domain (e.g. gooddomain.com or evildomain.com), the corresponding individual email addresses (e.g. "john.doe@good-domain.com" or "newsletter1@bad-domain.com") are removed automatically.

Incorrectly classified email

If your email are classified incorrectly, remember that your filter rules are processed before your allowlist and blocklist. Examples:

  • You have set up a filter rule which always saves email from the sender john.doe@mail.com to the Spam folder. If you enter john.doe@mail.com in your allowlist, the email from this sender are still saved to the Spam folder.
  • You have set up a filter rule which always saves the john.doe@mail.com address to the Inbox folder. If you enter john.doe@mail.com in your blocklist, the email from this sender are saved to your Inbox folder.

The Not Spam entries in your personal spam filter are also processed before your blocklist. Example:

  • You marked an email from the sender john.doe@mail.com as Not Spam. If you enter john.doe@mail.com in your blocklist, the email from this sender are saved to your Inbox folder.