Personal Spam Filter

You can train your personal spam filter when you mark an email as spam. The next email from the same sender will be automatically moved to the spam folder.

When you first start using your mail.com mailbox, your personal spam filter is still empty. It is only trained when you either move an incorrectly classified email to the spam folder or move it from the spam folder to your inbox.

As soon as you do this, the sender’s email address is added to your blocklist or allowlist. If you receive another email from the same sender, the email will automatically be sorted into the appropriate folder, either ‘Spam’ or ‘Inbox’.

Training your personal spam filter works both when accessing your mailbox via the mail.com website and via the mail.com Mail app. You have various options:
  • using the button to mark an email as ‘Spam’ or ‘Not Spam’
  • using the button to move an email to another folder
  • using drag & drop with the mouse (web only)

To ensure that your personal spam filter functions perfectly, you have to move emails incorrectly classified as spam, and undetected spam mails to the correct folder.

Incorrectly classified emails

If your emails are classified incorrectly, remember that your filter rules are processed before your personal spam filter. Examples:
  • You have set up a filter rule which always saves emails from the sender john.doe@mail.com to the Spam folder. If you mark an email from john.doe@mail.com as Not Spam, emails from this sender are still moved to the Spam folder.
  • You have set up a filter rule which always moves the emails from sender john.doe@mail.com to the Inbox folder. If you mark an email from john.doe@mail.com as Spam, emails from this sender are still saved in the Inbox folder.

Using POP3 or IMAP

If you use POP3 to access your email, you should set your email client or your mail app to leave copies of the emails in the mail.com mailbox. You can then log in at mail.com and move incorrectly classified emails to the right folder using the web interface.

If you access your emails using IMAP, you can move incorrectly classified emails to the right folder directly in your email client or your mail app. However, this does not train your personal spam filter. To train the spam filter optimally, you must log in at mail.com and use the web interface to move the incorrectly classified emails to the right folder.

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