Reasons your Account was hacked

If you have learned from a reliable source that your Account has been hacked, we have listed possible reasons and solutions below. You should also reset the auto-login.

Resetting Mobile Access

  1. Click Home and My Account.
  2. On the left side, click Security Options.
  3. Under Reset auto-login, click Reset auto-login now.
  4. Enter your password and confirm by clicking Save changes.
You have entered your credentials on a phishing site

A special variant of spam is phishing. A phishing email can for example be a fake email from a company or government agency, asking you to follow a link and log in with your account credentials. The link leads to a likewise fake website, and the data entered there ends up with the attacker. Account.

Reporting the phishing site to us

If you have received an e-mail with a link to a phishing site, you can report it to us. Please use this form to let us know.

Securing your Account

Instructions for securing your account can be found here.
Using the same password on multiple websites

You have registered on a website using your e-mail address and the password that you also use for If criminals access the database of this website, your password is also at risk. Therefore, change your password and avoid using passwords more than once in the future.

Changing the Password

  1. Click Home and My Account.
  2. On the left side, click Security Options.
  3. Under Password click Change password.
  4. Enter your current password.
  5. Enter the new password in the two lower boxes.
  6. Confirm the new password by clicking Save changes.


    A strong password does not need to be changed regularly. However, it should consist of at least 8 characters, preferably 12 or more. The longer your password, the harder it is to crack. Also mix letters, numbers and special characters and switch between upper and lower case.

Your computer was infected with a virus

Your computer may is or was infected with a virus or trojan that spies on your keyboard input.

Checking the computer with a virus scanner

  1. If you do not have a virus scanner, install Avira, for instance.
  2. Use the virus scanner to perform an intensive examination of your computer.