I still cannot log in

Internet Explorer: Delete incorrect data

1. Click the gear icon to open the menu.
2. Click Internet options.

3. Select the Content tab.

   
   
   
   

4. In the AutoComplete section, click Settings.
5. Remove the check mark next to Forms and User names and passwords on forms.
6. Click Delete AutoComplete history....

   
   
   
   

7. Tick the box next to Form data and Passwords.
8. Confirm with Delete and then OK.

   
   
   
   

Firefox: Delete incorrect data

1. Click the menu icon to open the menu.
2. Click Options.

   
   
   
   

3. Click Privacy & Security.
4. In the Logins & Passwords section, click Saved Logins....
5. Select the entry you want to delete.
6. Confirm by clicking Remove.

   
   
   
   

Chrome: Delete incorrect data

1. Click the menu icon to open the menu.
2. Click Settings.

   
   
   
   

3. At the very bottom, click Advanced.
4. In the Privacy and security section, click Clear browsing data.
5. At the top, click Advanced
6. Select All time and tick the box next to Passwords and other sign-in data.
7. Confirm with Clear data.

   
   
   
   

Internet Explorer: Delete cookies

1. Click the gear icon to open the menu.
2. Click Internet options.

3. Select the General tab.

   
   
   
   

4. Click Delete....
5. Tick the box next to Cookies and website data.
6. Confirm with Delete.

   
   
   
   

Firefox: Delete cookies

1. Click the menu icon to open the menu.
2. Click Options.

   
   
   
   

3. Click Privacy & Security.
4. In the History section, click Clear history....
5. Only activate the Cookies entry.
6. Confirm with Clear Now.

   
   
   
   

Chrome: Delete cookies

1. Click the menu icon to open the menu.
2. Click Settings.

   
   
   
   

3. At the very bottom, click Advanced.
4. In the Privacy and security section, click Clear browsing data.
5. Select All time and tick the box next to Cookies and other site data.
6. Confirm with Clear data.

   
   
   
   

Create a new account

Possible solution: restarting your browser or app