If there has been irregular activity in your mail.com account, you can
request a verification code be sent by text message to your saved mobile number that will
allow you to reset your password.
To verify your identity as the registered user of the mail.com account,
we will text a six-digit code to your mobile phone. After entering this code, you will
be able to change your mail.com password and protect the security of
In the Verify your identity window, click
If you notice that the first and last digits displayed do not match your
mobile phone number, please contact our customer service. For contact
information, please see our contact page.
Next, check your phone for the text message with the verification code and
enter the six-digit number you receive.
Make sure that your mobile phone is switched on and is not in airplane
mode, that the SIM card is unlocked, and you have cellular network coverage.
If you still have not received a text message, please click
Resend code to repeat the sending process.
Click Confirm code to confirm your
In the Change your password window, enter your new
password in the Type new password field. Then re-type it
in the Re-enter new password field.
Your new password should be at least 8 characters long. It is best to use
a sentence or a mix of letters, numbers and symbols. For more information on
selecting a secure password, please see our Help page.
Confirm your new password by clicking Change password.
You have successfully changed your password. Click Continue to inbox to go directly to your mail.com email inbox.