Managing the Account of a Deceased User

We are sorry for your loss. This page explains how family members, heirs, or estate representatives can request access to, or deletion of, a mail.com account belonging to someone who has passed away.

If you already have access to the account

If you can log in to the account in question, you may delete it yourself.

If the account in question is a Premium account, please contact our Premium support team for assistance.

If you do not have access to the account

If you cannot access the account in question, or if you need to cancel a contract due to the account holder’s death, please contact us.

How to contact us
  1. Open the mail.com Support chat by clicking the speech bubble icon in the bottom-right corner of the page.
  2. Accept the privacy policy.
  3. To start the chat, enter a message such as deceased customer, request access.

 

Required form and documents

You will be asked to complete the following form and provide the documents listed in it (also listed below):

Change of Acct for deceased customer.pdf

  • A copy of the death certificate showing the name of the customer
  • If the requesting party is Executor or Executrix, a copy of the short certificate.
  • If the requesting party is an Administrator, a copy of the letters of administration.
  • If the Requesting Party is otherwise authorized to act on behalf of the customer due to incapacity or some other circumstances, documentation sufficient to demonstrate that authorization.
  • A copy of a valid and current government-issued photo id matching the individual name and contact information listed under Requesting Party Information.
  • All requests for data or changes to an account must be signed by the requesting party before a notary public.

Was this article helpful?