Forwarding an Extended Header

The extended header of an e-mail contains relevant information with which the customer support can help you in case of a problem.

If you have questions about sending or receiving an e-mail, always send customer support the text of the extended header. You can see the sending history of an e-mail with the help of an "extended header".

  1. Click the information symbol in the relevant e-mail. A window with the extended e-mail information will open.
  2. Hold down the left mouse button to select the text, and copy the selected text by pressing Ctrl + C.

    Open the extended header if you want to see the sending history of an email.

  3. Open a new e-mail and paste the copied text into the message body by pressing Ctrl + V.
  4. Send the e-mail to the e-mail address specified by the customer support employee.