You have tried to set up your mail.com account in the email program on your computer, but the setup doesn’t work and you receive an error message. This may be due to the following reasons:
By default, retrieval of emails using POP3 or IMAP is switched off in your mail.com mailbox. If you want to send or receive your emails with a third-party email program, please activate POP3 & IMAP in your email settings.
Some error messages, e.g. temporary blocks, may not be displayed correctly in your third-party email application. Log in to mail.com directly on a computer (PC or Mac) and check whether you are shown an error message after logging in. This will then contain further instructions on how to fix the problem.
You have entered the wrong server data.
|Inbox (IMAP)||Inbox (POP3)||Outbox (SMTP)|
|Encryption||SSL or encryption||SSL or encryption||STARTTLS, TLS or encryption|
If STARTTLS is not available in the program, please use the TLS protocol. If no option exists for this either, it is sufficient to activate the “Encryption” option. Alternatively, you can use port 465 with SSL encryption for the outgoing mail server.
When you set up an email account manually, you input settings such as whether the outgoing mail server requires authentication. If the email program sets up the account automatically, certain settings are set by default. The settings may be incorrect.
You have entered the wrong email address and/or password.
You have security software installed on your computer, such as a virus scanner or firewall, that prevents you from receiving or sending email.
You are using an outdated email program that does not meet current security requirements.