To restore your password you need to enter a security question and
your birthday.
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Click Home and My Account.
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On the left side, click
Security Options.
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Under
Security question click
Edit security question.
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Select a security question. If you do not want to use a predefined
question, select the
Create your own security question entry.
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If applicable, enter your own question.
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Enter a secret answer to the question.
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Enter your mail.com password and confirm the changes by
clicking Save changes.