My active Mail Collector does not fetch emails

Mail Collector can only work if all settings are correct and the third-party account allows a mail collector function.

If you have set up a Mail Collector in your mail.com account and it is not fetching emails, it might be due to the following reasons:

Wrong/outdated credentials for your external account

You have set up the Mail Collector with incorrect or outdated login credentials. This might be the case if you have changed the password for your third-party account.

Restore Mail Collector

  1. Log into your mail.com account at www.mail.com.
  2. Click on Settings in the bottom left corner.
  3. In the left-hand menu under Email, click on Mail Collector.
  4. Click on the icon with the arrows (Re-start) next to the corresponding Mail Collector address.

    Reactivate Mail Collector

    Info:

    If you don’t see this icon, please refer to the instructions below to delete and reactivate your Mail Collector.

  5. Enter the credentials for your third-party account. The procedure depends on your third-party provider:
    • For Gmail, Yahoo or AOL: Click on Continue to go to the respective third-party login page. Once you have successfully logged in, you will automatically return to your mail.com account.
    • For other providers: Simply enter the password for your third-party account, i.e. the account from which you wish to collect your emails.

     

    You can monitor your Mail Collector status under Settings → Mail Collector. Once the recovery process is successfully completed, the corresponding Mail Collector will appear as Active in the overview.

Delete Mail Collector for that account and set it up again

  1. Log into your mail.com account at www.mail.com.
  2. Click on Settings in the bottom left corner.
  3. In the left-hand menu under Email, click on Mail Collector.
  4. Click on the Delete icon next to the account that is not working.

    Delete Mail Collector via trash icon

  5. Confirm by clicking on Delete.
  6. Create the Mail Collector account again by clicking on Add an email account.
    You can find further information on our help page How to set up Mail Collector.

IMAP deactivated in your third-party account

Some email providers deactivate IMAP by default. In order to import emails from this account into your mail.com inbox, you have to active IMAP.

How to activate IMAP

  1. Please check your third-party provider’s online help to learn how to activate IMAP.
  2. Activate IMAP in the account in question.
    Info:

    In some cases, it might be necessary to create a dedicated password for the IMAP function.

Mail Collector no longer works with this third-party provider

You might be trying to collect emails from a third-party provider that is no longer supported. In this case, your Mail Collector for this account will be deactivated. Emails that have already be collected will remain in your mail.com inbox, but no new emails will be retrieved.

Enable automatic forwarding

  1. Please check your third-party provider’s online help to learn how to enable automatic forwarding.
  2. Set up automatic forwarding so that emails to this address will be forwarded to your mail.com email address.

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